Job Description

Job Description

Job Description

Job Summary:

As a Supervisor, your role is to help and assist your team in working together to achieve the best results. As Supervisor, you play a vital role in helping the business run smoothly through effective day to day operations and scheduling.

A Supervisor must have the ability to multitask while directing a team and interacting with clients. A Supervisor reports directly to the Operations Manager of the company.

Qualifications:

The ideal candidate will possess or have it:

• Leadership Skills / Competencies
• Organizational Ability
• Time Management Skills
• Ability to Delegate Tasks
• Monitor the Team's Performance
• Train and Develop Team Members
• Handle Customer Concerns and Complaints
• Flexibility for evening/week-end hours on various sites. Night hours expected.

To be a good Supervisor, you must have:

• The ability to motivate people.
• Good verbal and written communication skills.
• An accountable & responsible attitude.
• Good interpersonal skills for building relationships with colleagues at all levels.
• The ability to plan and prioritise your own work and team members.
• Calmness under pressure.
• Decision making ability.
• Accuracy with record keeping.
• Computer skills.
• Manage supplies and equipment of team members.
• Evaluate Team Member's performance.

Primary Responsibilities:

• Ensure that accounts are cleaned and maintained to the highest standard.
• Assist in the training of all commercial cleaning associates, ensuring that all associates have a complete understanding of the company's policy, procedures and expectations.
• Efficiently maintain associate work schedules on a daily basis.
• Supervise cleaning associates, ensuring that they meet the highest standards of cleanliness.
• As necessary, function in commercial cleaning associate role to ensure work is complete.
• Maintain and control of establishment keys in accordance with departmental procedures and customer security.
• Ensure all associates have sufficient cleaning supplies and the knowledge of how to use them.
• Set a constant example to all associates in dress and behavior, ensuring all associates are adhering to grooming and conduct standards.
• Evaluations employee performance, conduct on-the-job training and coaching when necessary, and initiated disciplinary action of associates when appropriate.
• Promote a safe and disciplined environment with adherence to company policy and procedures.
• Report incidents, procedure, or safety violations to management.
• Makes routine customer visits and directly interact with customers during jobs to assure customers' job specifications are met.
• Communications special on-site job requirements.
• Assist in recruitment and selection of commercial cleaning associates when required.

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