Job Description

Job Description

Job Description

Service Champions is currently seeking a dynamic, career-minded HVAC Warranty Technician. This position requires an experienced technician with trouble-shooting, problem-solving abilities, and great customer service. The successful candidate will have knowledge and ability to diagnose, repair, and report installation and service issues both “at-fault” and “no-fault” of Service Champions.

Key Responsibilities:

• Diagnose malfunctions of heating and air conditioning systems and/or components for the purpose of identifying repair/replacement needs necessary to maintain equipment and systems.
• Repair heating and air conditioning systems and related equipment (e.g. unit heaters, pumps, safety controls, etc.)
• Maintain tools, supplies, and/or equipment (e.g., torches, cutters, drills, test equipment, sheet metal, filters, control components, gaskets, seals, etc.) to ensure their availability and safe operating condition.
• Order repair parts and supplies (e.g., replacement parts, filters, compressor saver kits, associated hardware, etc.) to maintain inventory and ensure the availability of required items.
• Document all service calls and work performed, recommendations, warranty parts ordered, etc.
• Coordinates with the Dispatch Department to ensure any warranty issues on recent service calls are completed with the client’s satisfaction.
• Review warranty calls daily to improve the overall department quality and to prevent future warranty calls.
• Partners with the Service Manager weekly to review current areas of training opportunities based on trending warranty call issues.
• Perform other tasks as assigned by the HVAC Service Manager or Dispatch Department.

Qualifications:

• 5 years+ of Residential HVAC Service/Install Experience Strong communication and customer service skills
• Analytical, Focused on Quality, and Results-driven
• Ability to understand and follow oral and written directions
• Excel within a team environment and willing to support all areas of our business
• Satisfactory passing of mandatory pre-employment drug screen and background check
• Valid driver's license, with minimal DMV infractions

Benefits:

• Company Truck & Gas Card
• Cell Phone & Tablet
• Medical, dental, & vision insurance
• Life & supplemental benefits
• 401K w/company match
• Paid time off and holidays

Physical Demands:

• The principal duties of this position are performed in a variety of environments, including customer homes, the outdoors, and field environments at development and work sites on uneven and rough terrain.
• Required to work in outside weather conditions, including heat, cold, and temperature swings, for extended periods of time.
• Requires concentration and attention to detail; requires a high level of organizational and prioritization skills.
• Standing up to 8 hours per day; Walking up to 8 hours per day on uneven, difficult terrain.
• Occasional heavy manual labor to include lifting and carrying up to 50 pounds.
• Regular and repetitive grasping, gripping, reaching, bending, stooping, crouching, climbing, squatting, kneeling, and working overhead.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Expressing or exchanging ideas by means of the spoken word to impart oral information to others and to convey detailed spoken instructions accurately, loudly, or quickly.
• The ability to hear, understand, and distinguish speech and/or other sounds (e.g., machinery alarms, or alarms).

Service Champions is a #1 Industry Leader in Residential Heating, Plumbing, and Air Conditioning. We are driven by our 7 Core Values: Integrity, Respect, Compassion, Punctuality, Teamwork, Enthusiasm, and Accountability, as well as our “Good Deeds for Free" brand promise. As the largest residential service provider in California, we guarantee 100% satisfaction to every client, during every interaction with our Happy Money Guarantee for a true 5-Star experience.

Service Champions is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. We make hiring decisions based solely on qualifications, merit, and business needs at the time.

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