Job Description

Join the Band: Flagship Store Manager Wanted!

Are you ready to lead the show at our high-energy, high-volume flagship location? Guitar Center embodies the world of creativity and music by encouraging staff to find their own individual sound. We’re looking for a dynamic Store Manager who can hit all the right notes and keep our store grooving! If you have a passion for music and an ear for excellence, we want you to curate the ultimate shopping experience for our customers. Your leadership will set the tempo, driving sales and delivering top-tier customer service. You'll manage a diverse team of rock stars, coordinating their efforts to achieve store goals and create a vibrant, upbeat atmosphere.

Who we are: Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe in creating inclusive environments that put our customers first, all while fulfilling our mission.

Key Responsibilities:

Leadership & Team Building: Inspire, mentor, and lead a passionate team. Your charisma and energy will set the stage for success. Train, mentor, and develop staff to reach their potential in a growing company.

Customer Experience: Ensure every customer leaves our store feeling like they've had a backstage pass to the best concert ever. Personalize their shopping journey and exceed their expectations. Build strategies to maintain positive Customer Satisfaction scores.

Sales & Performance: Drive sales and meet targets with a strategic approach. Analyze performance metrics and recognize what levers to pull to achieve revenue and EBITDA targets while managing P&L.

Store Operations: Oversee daily operations, from inventory management to visual merchandising. Keep the store in tune with company guidelines and standards. Maintain company and store merchandising standards, overseeing efforts to consistently present an organized, clean, and fun in-store experience.

Community Engagement: Connect with the local community and create events that draw in crowds. Turn our store into a hub of activity and excitement. Maintain and foster an inclusive environment.

A Few Special Characteristics That Make Our Store Managers Successful:

• Master of Your Business: Understands how the business works, including key business drivers, important company strategies, competition, and financial data impacting the department/organization. Able to evaluate and solve problems effectively.
• Customer Focus: Understands customer service principles and can provide an excellent customer experience. Able to connect with customers in a meaningful way. Is approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers.
• Organizational and Operational Skills: Able to utilize time, energy, and resources to manage priorities, stay on track, and achieve goals. Able to multitask and pay strong attention to detail in a fast-paced, high-urgency environment. Able to complete tasks thoroughly in a timely manner. Able to protect assets and people by learning and implementing protocols and complying with guidelines.
• Performance Management: Able to lead, manage, and mentor others. Able to lead by example and develop the skills and capabilities of direct reports to ensure goals are met. Provides effective positive and constructive feedback.

Job Requirements

• Minimum of 5-7 years in retail management, preferably within a high-volume or flagship store.Track record of achieving and exceeding sales targets and KPIs
• Ability to manage budgets, forecast sales, and control expenses.
• Advanced knowledge with Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
• Must be able to work a flexible schedule including weekends, holidays, and evenings

Why Join Us?

• Be part of a flagship store where music and retail collide.
• Lead a team of passionate individuals who share your love for music and retail.
• Enjoy a competitive salary, benefits, and opportunities for growth.

Pay Rate: $90,000 - $100,000 depending on background and experience.

This position is eligible to participate in the Guitar Center Company bonus program based on Company performance. 

Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1‐818-735-8800 ext. 2862 or by sending an email to [email protected] .

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