Job Description
About SideRamp
SideRamp allows professionals to engage with part-time opportunities in the gig economy, offering a centralized platform that manages high-quality, flexible side gigs. We focus on connecting our users to various freelance and part-time work—from discovering opportunities to streamlining the application process.
Customer Support ConsultantWe are looking for a Customer Support Consultant to join an established retail company that specializes in high-quality consumer goods. As a Customer Support Consultant, you will be responsible for delivering top-notch customer service to clients through various communication channels, including phone, email, and chat platforms. Your role will involve addressing customer inquiries, resolving issues, and ensuring customer satisfaction by providing efficient and effective solutions.
Responsibilities:Respond promptly to customer inquiries and resolve issues in a professional and friendly manner
Provide accurate information about products and services to customers
Assist customers with order placement, product selection, and account management
Handle customer complaints and escalate complex issues to the appropriate department
Maintain a high level of product knowledge to effectively address customer concerns
Collaborate with internal teams to improve overall customer experience
Prior experience in customer support or a related field
Excellent communication skills and a customer-focused approach
Ability to multitask and prioritize tasks effectively
Proficiency in using customer support software and tools
Strong problem-solving skills and attention to detail
Note: Job descriptions may have been edited from their original format to ensure fair hiring standards along with consistent formats across all postings. Salary information is not guaranteed and many estimates are based on a yearly, full-time salary. This system can make mistakes. #LI-remote
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