Job Description
Job Description:
The Concierge is focused on providing efficient service while creating memorable experiences for our members and guests. In this position, you will have a direct impact on the overall experience of our members and guests and be responsible for ensuring 100% satisfaction from the moment the member or guest arrive at the Club. The successful candidate must have a friendly and welcoming attitude with everyone.
Must be honest, trustworthy, reliable, punctual, detailed.
Job Duties
-Greet and direct members/guests in person accordingly.
-Professionally answer email inquiries daily or direct accordingly to appropriate department.
-Answer all calls coming into Club (3 Phone Lines) and pre-screen calls to all management staff.
-Manage member reservations utilizing Northstar and Sevenrooms software
-Reply to messages on tablet from App
-Ensure F&B menus are up to date weekly
-Check for physical mail delivery drop-off to coordinate with purchasing department
-Assist Clubhouse Manager and Director of Membership as needed.
-Maintain the front desk and reception area, including cleanliness and organization.
-Office Services: Fax, Notary, Copies, Mail Services, Stamps, Returns
-App or website assistance: Step by step instructions how to operate app or website
Qualifications
-Must be able to work Fridays and weekends
-Enthusiastic and friendly with positive energy.
-Possesses a genuine desire to provide outstanding member service.
-Detailed with strong organizational skills
-Strong leadership, interpersonal, and communication skills.
-Ability to multi-task, while remaining flexible to the needs of the members.
-Ability to work independently or as part of a team.
-Intermediate knowledge of Windows computer applications. i.e. MS Word & Excel along with ability to understand and use social media sites.
-Previous Country Club experience preferred, but not required.
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