Job Description

Job Description

Job Description

We're searching for an experienced assistant general manager to help our general manager plan and oversee the hotel's day-to-day operations. When the general manager is unavailable, you will be in charge of supervising personnel, dealing with client problems, and ensuring that our customers enjoy a 5-star experience. Our ideal candidate is enthusiastic about providing exceptional customer service while adhering to hotel budget and quality standards. A bachelor's degree in hospitality management and three years of managerial experience in the hospitality business are strongly preferred. Apply now if this seems like an exciting new opportunity to you! Responsibilities:

• Propose adjustments that will increase hotel profitability by assessing department performance and identifying issue areas
• Facilitates management of the hotel's human resources functions, such as HR administration, turnover control, staff motivation, and employee development and retention
• Support the general manager in the daily operation of the hotel to ensure that all guest service standards are met
• Compose an annual budget in coordination with department heads and the general manager, and perform audits throughout the year to ensure profitability
• Verify that all local, state, and federal laws and regulations, as well as any business or brand-specific policies and procedures, are followed

• This role requires a strong emphasis on putting the guest first and providing exceptional customer service
• Possess excellent organizational skills, communication skills, and problem-solving skills
• You must have 3 or more years of experience working in the hospitality field
• This position requires a high school diploma or GED, and a bachelor's degree with preference given to those with a hospitality management degree
• You must have previous experience in a manager role overseeing a team, preferably in a hospitality role

The Best Western Plus Dubuque Hotel and Conference Center is a great place to work. Bring your passion for people and guest services to our team and watch your career grow!

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